Frequently Asked Questions
Everything you need to know about shopping with Vapestore
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payment options like Apple Pay and Google Pay.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer an express shipping option for delivery within 1-2 business days for orders placed before 2 PM.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, e-liquids and opened pods cannot be returned.
Are your products authentic?
Yes, we source all our products directly from reputable manufacturers and authorized distributors to ensure you receive 100% genuine hardware and liquids.
Do you offer international shipping?
Currently, we only ship within the domestic region to ensure compliance with local regulations regarding the sale and transport of nicotine products.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.